Product Quality Guarantee
Product Quality Guarantee
Last updated: July 26, 2026
ThriveMateCo stands behind the quality of every product we sell, including our nutrition & wellness items and sports gear.
1. Nutrition & Wellness Products
All nutrition and supplement products are sold well within their manufacturer expiration date. If you receive a product that is expired, damaged, or defective upon arrival, contact us within 3 days of delivery per our Refund & Return Policy and we will replace it or issue a refund at no cost to you.
2. Sports & Fitness Gear
Gear items (such as hydration vests and apparel) are covered against manufacturing defects for 30 days from delivery. If a defect appears under normal use within this period, contact us for a free replacement or refund.
3. What Is Not Covered
- Damage caused by misuse, improper storage, or normal wear and tear;
- Products purchased from unauthorized third-party resellers (not applicable to items purchased directly from ThriveMateCo);
- Any product where the seal or packaging has already been opened and used, except where the defect itself is the reason for the claim.
4. How to File a Claim
Email support@thrivemateco.com with your order number, a description of the issue, and photos if applicable. We aim to respond within 1-2 business days.
5. Contact Us
Questions about product quality? Email support@thrivemateco.com.