Refund policy
Refund & Return Policy
Last updated: July 26, 2026
At ThriveMateCo, we want you to feel confident shopping with us. Please read this policy carefully — it explains exactly what is and isn't eligible for return.
1. General Return Window — 30 Days
Most items purchased from ThriveMateCo may be returned within 30 days of the delivery date, provided the item is:
- Unopened, unused, and in its original packaging with all seals and tags intact;
- Accompanied by proof of purchase (order number or receipt);
- Not on the Non-Returnable list below.
To start a return, email support@thrivemateco.com with your order number. We will provide return instructions; return shipping costs are the customer's responsibility unless the return is due to our error.
2. Nutrition & Wellness Products
Unopened nutrition, supplement, and wellness products follow the standard 30-day window above. For hygiene and safety reasons, we cannot accept returns on any nutrition or supplement product once the seal has been opened, regardless of how much of the product was used.
3. Sports & Fitness Gear (Hydration Vests, Apparel, etc.)
Gear items may be returned within the standard 30-day window if unworn, unwashed, and with original tags attached. Items showing signs of use or odor cannot be accepted for hygiene reasons.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, we will offer a replacement or full refund at no cost to you — this does not require the 30-day / unopened conditions above.
- Notify us within 3 days of the delivery date;
- Email support@thrivemateco.com with your order number, a description of the issue, and photos of the item and packaging;
- Claims submitted after 3 days may be evaluated on a case-by-case basis but are not guaranteed.
5. Non-Returnable Items
The following items cannot be returned, exchanged, or refunded under any circumstances:
- Opened or used nutrition, supplement, or personal care products;
- Gift cards and digital products;
- Items marked "Final Sale" or "Clearance" at checkout;
- Products returned more than 30 days after delivery.
6. Refund Method & Timing
Once we receive and inspect your return, we will notify you of approval status. Approved refunds are issued to your original payment method within 5–10 business days. Original outbound shipping charges are non-refundable, except when the return is due to our error or a damaged/defective item.
7. Order Cancellations
You may cancel an order within 2 hours of placing it by emailing support@thrivemateco.com. Once an order has entered fulfillment or shipped, it can no longer be cancelled and is subject to this Refund & Return Policy.
8. Chargebacks
Please contact our support team before filing a chargeback with your bank or card issuer — most issues can be resolved faster this way. Unwarranted chargebacks may result in suspension of your account for future orders.
9. Contact Us
Questions about a return? Email support@thrivemateco.com.
Disclaimer: These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease. Results may vary from person to person.