Refund policy
Refund & Return Policy
Last Updated: August 7, 2026
Returns
At ThriveMateCo, we want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help.
You have 30 days from the date of delivery to return an item for a full refund of the purchase price.
To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging with all seals intact.
Return Process
To start a return, please email us at support@thrivemateco.com or contact our customer service team at +1 (321) 343-3154. Please provide your order number and the reason for your return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund within 3 business days of receiving the item.
If approved, your refund will be processed within 5 business days of approval. Please allow an additional 3–10 business days for the credit to appear on your original payment method, depending on your bank or card issuer. Total refund timeline: up to 18 business days from when we receive your return.
Return Shipping Costs
You will be responsible for paying the shipping costs for returning your item, unless the item is defective, damaged, or we shipped the wrong item — in those cases, we will cover the return shipping costs.
Original shipping charges (if any) are non-refundable.
Late or Missing Refunds
If you have not received your refund within 18 business days of us receiving your return, please follow these steps:
- Check your bank account or credit card statement again.
- Contact your credit card company — posting may take additional time.
- Contact your bank directly, as processing times vary.
- If you have completed all steps above and still have not received your refund, please contact us at support@thrivemateco.com with your order number and we will investigate immediately.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, send us an email at support@thrivemateco.com and we'll provide you with instructions.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at support@thrivemateco.com with photos of the damaged item. We will work with you to resolve the issue quickly, either by replacing the item or issuing a full refund — at no extra cost to you.
Cancellations
Orders can be cancelled within 24 hours of placing the order. After this window, your order may have already been processed and prepared for shipping.
To cancel an order, please email support@thrivemateco.com with your order number and a request for cancellation.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Nutritional products and supplements that have been opened or have a broken seal (for health and safety reasons)
- Perishable goods
- Gift cards
- Items marked as final sale
Disputes & Chargebacks
If you are unhappy with your order or believe there has been a billing error, please contact us at support@thrivemateco.com first — most issues can be resolved quickly without a formal dispute.
We acknowledge all refund requests and payment disputes within 2 business days and aim to resolve them within 7 business days. If a chargeback is filed with your bank or card issuer, we will cooperate fully with the payment provider and supply all relevant order and delivery documentation.
Contact Us
If you have any questions about our returns policy, please contact us:
- Email: support@thrivemateco.com
- Phone: +1 (321) 343-3154
- Address: 900 E Gage Ave, Los Angeles, CA 90001, United States