Shipping policy
Shipping Policy
Last Updated: July 30, 2026
Processing Time
All in-stock orders are processed within 24-48 hours (1-2 business days) after you receive your order confirmation email. Orders are not shipped or delivered on weekends or holidays. During high-volume sale periods, processing may take up to 3 business days.
If there is a significant delay in the shipment of your order, we will contact you via email.
Shipping Options
ThriveMateCo currently offers the following shipping option:
Standard Shipping (Contiguous United States)
- Estimated transit time: 5-7 business days after processing
- Cost: $7.95 — FREE on orders over $99
We do not ship to P.O. Boxes or APO/FPO addresses.
Please note that delivery estimates are not guarantees. Factors such as carrier delays and unforeseen circumstances may impact delivery times. Final shipping cost is always calculated and confirmed at checkout based on your delivery address and cart contents.
Shipping Confirmation & Order Tracking
You will receive a shipping confirmation email once your order has shipped, containing your tracking information. The tracking information may take up to 24 hours after shipping to update in the carrier's system.
For any questions about your shipment or to track your order, please contact us at support@thrivemateco.com.
Shipping Locations
We currently ship to addresses within the contiguous United States (48 states) only. We do not ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories, and we do not ship to P.O. Boxes or APO/FPO addresses. We do not offer international shipping at this time. If your address is not accepted at checkout, we unfortunately cannot ship to your location.
Lost or Damaged Shipments
If your tracking information shows that your package was delivered but you have not received it, please contact us at support@thrivemateco.com within 7 days of the marked delivery date. We will work with the carrier to investigate and, where appropriate, send a replacement or issue a refund.
For packages damaged during shipping, please contact us at support@thrivemateco.com within 48 hours of receiving your order. Please include photos of the damaged packaging and products.
If anything goes wrong with your shipment, we will work with you and the carrier to resolve the issue as quickly as possible.
Address Changes
Please double-check your shipping address at checkout. If you need to change your shipping address after placing your order, please contact us as soon as possible at support@thrivemateco.com. We will do our best to accommodate your request, but we can only make changes before the order ships.
Contact Us
If you have any questions about our shipping policy, please contact us:
- Email: support@thrivemateco.com
- Phone: +1 (321) 343-3154
- Address: 900 E Gage Ave, Los Angeles, CA 90001, United States