Shipping policy
Shipping Policy
Last updated: July 26, 2026
1. Order Processing Time
All in-stock orders are processed and handed off to the carrier within 24–48 hours (excluding weekends and holidays). During high-volume sale periods, processing may take up to 3 business days.
2. Shipping Rates & Delivery Times (Contiguous United States)
| Method | Cost | Estimated Delivery |
|---|---|---|
| Standard Shipping | $7.95 (Free on orders over $99) | 7–10 business days |
Note: rates above reflect our standard published pricing. Final shipping cost is always calculated and confirmed at checkout based on your delivery address and cart contents.
- Standard Shipping includes P.O. Box and APO/FPO addresses.
- Expedited orders (2-Day / Overnight) must be placed by 12:00 PM PST to ship the same business day. Orders placed after this time will ship the following business day.
- FedEx Standard Overnight is not available for Saturday delivery.
- Alaska, Hawaii, and U.S. territories ship via Priority Mail; transit times may vary and take longer than the contiguous U.S.
3. Order Tracking
You will receive a shipping confirmation email with a tracking number as soon as your order leaves our warehouse. Please allow up to 24 hours for tracking information to update after receiving your confirmation.
4. International Shipping
At this time, ThriveMateCo ships only within the United States, including Alaska, Hawaii, Puerto Rico, and U.S. territories. We do not currently offer international shipping.
5. Lost or Stolen Packages
ThriveMateCo is not responsible for packages that are marked as delivered by the carrier but are lost or stolen after delivery. If your tracking shows "delivered" but you have not received your package, please contact your local carrier first, then reach out to us at support@thrivemateco.com so we can assist.
6. Shipping Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately — we can only make changes before the order ships.
7. Contact Us
Questions about your shipment? Email support@thrivemateco.com.